Accessibility

Grievance redressal mechanism for accessibility-related concerns.

Grievance Redressal Mechanism – Accessibility Compliance

In compliance with the SEBI circular dated July 31, 2025 regarding accessibility standards for digital platforms of SEBI registered intermediaries, we have established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).

1. Dedicated Channels

Helpline operational hours: Monday to Friday, 10:00 AM – 6:00 PM IST.

2. Grievance Redressal Process

  • All accessibility-related grievances will be acknowledged within 2 working days.
  • A response or resolution will be provided within 15 working days.
  • If the issue requires additional time due to technical complexity, the complainant will be informed about the extended resolution timeline.